Delivery Policy

Delivery Details

Please ensure your delivery address is attended during business hours to ensure you are able to accept delivery of your package.

Australian Deliveries

We offer free shipping on all orders within Australia. Alternatively, at checkout, you may choose to pick up in our Melbourne boutique. Orders are packed with care from our boutique in Melbourne. Once we receive your order online, we will package up your items the same business day.

Australian deliveries are usually made using Sendle and will be delivered to your door. We have selected Sendle as our primary delivery provider as the company offers great service, is carbon neutral and a registered B-Corp.

In general, Melbourne deliveries will arrive within 2-3 days and nearby cities within 10 days. Although efficient Sendle does not currently offer an express or guaranteed overnight delivery service.

As soon as your order has left Robinson Man, you will receive an email confirmation containing your delivery tracking details. You will then be informed of your delivery progress via Sendle. If you have a tracking enquiry, please contact Robinson Man directly.

International Deliveries

Orders for international addresses attract a flat rate fee of AUD$35. We use Australia Post for all our international shipments. The lead-time is 3-14 business days depending on the country of destination. 

As soon as your order has left Robinson Man, you will receive an email confirmation containing your delivery tracking details. You will then be informed of your delivery progress via Australia Post. If you have a tracking enquiry, please contact Robinson Man directly.

What happens if it has been a few days and I haven't received my order?

Orders are dispatched from our boutique quickly, however depending on where you are in Australia or internationally the delivery my take up to 14 days. To track your delivery with our shipping carrier, simply quote your tracking number that was sent to you in your delivery confirmation email.

If the shipping carrier cannot locate your items, please contact us at Robinson Man.

Are there duties to pay on top of my order?

Regulations for import duties and taxes applied to international purchases made online vary from country to country. Robinson Man does not cover any duties and taxes which may be applied to your order by your local government. Any duties payable is separate to your order amount and payable directly by the customer. Please contact your local customs offices for more information. 
When calculating your order value to local currency, please remember that all our prices are charged in Australian Dollars.